1. General

1.1 Objective

The Queen Elizabeth Health Complex Foundation is an organization whose mission is to raise funds to support the Queen Elizabeth Health Complex. We collect, use, and disclose information daily for the purposes of our services relating to soliciting contributions of various forms and participating in events. Confidentiality of information is important to us. We adhere to the highest ethical standards when handling all information, particularly personal information.

This Confidentiality Policy is intended to help you understand our practices regarding the collection, use, disclosure, and retention of personal information. By providing us with personal information (through our website, by completing an event entry or donation form, online, by email, in person or by telephone), you agree to it being processed in accordance with what is set out in this Confidentiality Policy, and you authorize the Queen Elizabeth Health Complex Foundation, its third parties and its service providers to process your personal information for the purposes set out below (see point 4).

This Confidentiality Policy does not apply to third-party websites which may be accessed by clicking on links on this website, and the Queen Elizabeth Health Complex Foundation is not responsible for such third-party websites. This is the case, for example, when you make a donation. In such a case, you will be redirected to a transactional site, since the Foundation does not collect or store information relating to credit card numbers. If you follow a link to a third-party website, that third party will have its own confidentiality policies which you should review before submitting any personal information.

2. What information do we collect?

Personal information means any information about an individual from which that person can be identified. They do not include data from which the identity has been removed, i.e., anonymous data. We may collect, use, store and transfer different types of personal information about you during our business and provision of services, including:

3. How do we collect your information?

We collect your personal information from you and during our interactions with you, as follows:

We also collect publicly available information including on public platforms, including our website.

4. How do we use personal information?

We may use personal information in any of the ways set out below, with your consent or, where applicable, another legal basis. In each case, we indicate for what reasons we use your personal information:

5. Who do we share personal information with?

The Queen Elizabeth Health Complex Foundation is a legal entity (a non-profit organization duly incorporated and recognized as a charitable organization). We may share personal information with certain third parties, including the following:

We will only use personal information for the sole purpose of fulfilling the primary purpose and applicable legitimate purpose for which it was collected, or for purposes consistent with that primary purpose.

The organization uses the services of third-party sites, such as Google and Facebook, to promote its content and offers.

When you visit our website, these third parties may use cookies, web beacons or other similar technologies on your hard drive to collect or receive information about your browsing on the website and elsewhere on the Internet. These technologies make it possible to deliver relevant and targeted advertising based on your interests. You can view cookies and destroy them if you wish. So, you have full control. We advise you to refer to your browser settings to make the appropriate changes.

If you would like third-party sites to store cookies on your hard drive in order to provide you with targeted advertising, you can enable this option.

6. How long do we keep personal information?

We will only retain personal information for as long as necessary for the purposes set out in this Personal Information Confidentiality Policy and to comply with our legal and regulatory obligations.

To find out more about how long we retain personal information, please contact us using the information provided under “How to contact us?”.

7. Where do we store personal information?

The personal information collected is kept in a secure and recognized database.

All documents containing personal information that we may print are kept in secure locations such as filing cabinets.

8. How do we protect personal information?

We follow generally accepted industry standards to protect the information submitted to us, both when transmitted and once we receive it. We maintain appropriate physical, technical or administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, misuse, or other unlawful form. processing of personal information in our possession.

We have taken steps to ensure that the only personnel who have access to your personal information are those who have a need to know it or whose duties reasonably require the information to be known.

All Foundation staff members sign a confidentiality agreement for personal information to which they may have access as part of their duties. Electronic information is stored in a secure database and on the Foundation's server. Several servers with restricted access allow better management and protection of more sensitive information. In addition, physical files are kept inside the Foundation's premises, and, depending on their nature, in lockable filing cabinets.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we take security measures specific to ensuring the protection of personal information and which are reasonable considering their sensitivity, the purpose of their use, their quantity, their distribution and their medium, we, therefore, cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk.

We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified, or destroyed because of the violation of our physical, technical, or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided under “How to contact us?”.

If a confidentiality incident occurs affecting your personal information, we undertake to notify you as soon as possible following our knowledge of this incident. We will take reasonable measures to reduce the risk of harm being caused and prevent new incidents of the same nature from occurring.

9. What rights does an individual have regarding their personal information?

In certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

Finally, it is also possible to file a complaint with a data protection supervisory authority, more particularly in the country, province, or state in which you normally reside (in Quebec, the Commission d’accès à l’information), in which we are located or in which an alleged breach of data protection laws has been committed.

To exercise any of these rights, please contact us as indicated in the “How to contact us?” section.

10. How do we use cookies and similar technologies?

The QEHC Foundation website uses cookies to help you navigate efficiently and perform certain features. Detailed information on all cookies can be found under each consent category accessible on the website. A banner is automatically displayed and allows you to manage or refuse cookies.

Cookies that are categorized as “necessary” are stored on your browser as they are essential to enable the basic functionality of the website. We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide you with content and advertising that is relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all these cookies, but disabling some of them may affect your browsing experience.

11. How to contact us?

To ask questions, make comments or make a complaint regarding this Policy on the protection of personal information or about personal information, exercise your rights, or file a complaint, please communicate by email at, by telephone at (514) 485-5018 or by mail at the following coordinates:

Queen Elizabeth Health Complex Foundation

2100 Marlowe Avenue

Suite 331

Montreal, QC H4A 3L5


This policy was updated on September 18, 2023.